This course aims to give you comprehensive skills, knowledge, understanding and professional attitude needed to succeed and stay safe in the ride-hailing industry. This certificate will help and boost your career prospects to become a professional e-hailing taxi driver for platforms like Uber, Bolt, InDrive, Yango as well as local options. The course was researched and designed mainly focusing on Africa, but it is applicable to any country worldwide. You may be a seasoned driver already, new to the industry or considering joining the industry, this course will prove to be very useful to everyone as it comprehensively covers critical areas in ehailing taxi driving – which are safety and security, driver health and wellbeing, customer service excellence and ultimately how to maximise productivity and your earnings.
Course Objective
To equip ride-hailing drivers with the skills, knowledge and attitudes required to provide safe, efficient, and customer-friendly services while ensuring their safety and complying with relevant laws and platform guidelines.
Course Duration
- Total Duration: 15 – 20 hours
- 100% Online: Text and video lessons, quizzes, assignments and final assessment.
Assessment & Certification
Knowledge Check: Single Choice, Multiple Choice, True/False, Matching, Keywords and Fill the Gap quiz styles per module
Certification: Certificate of Completion awarded upon passing all modules and final test. Learners can re-take tests and final assessment until they attain the minimum score required for certification.
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3.1 Importance of Staying in Good HealthLong hours sitting down in cramped conditions can lead to a whole host of problems
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3.2 Healthy Eating and Driving Performance
Your diet and impact on your health as a driver
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3.3 Ergonomics for long driving hours
Working for so many hours in the cramped space of a taxi can play havoc with your back. The right seat position goes a long way in minimizing back injuries and pain
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3.4 Lifting and Loading: How to prevent back injuries
Lifting and loading luggage and groceries can cause injuries. In the same way as assisting sick or disabled passengers.
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3.5 Stress Management
E-hailing taxi drivers often face high levels of stress due to many factors which are both on the road and off the road and they can easily leave you not firing on all cylinders over the course of a day. Effective stress management is essential to maintain their mental well-being, ensure safe driving, and provide quality service.
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3.6 Managing Fatigue and Burnout
Fatigue is a continued feeling of being tired, sleepy, or not having enough energy to make the day. Tiredness and fatigue can have a big impact on your health in the long term.
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3.7 Health and Safety When Transporting Patients
Staying healthy has to be one of a taxi driver’s top priorities when it comes to staying in business. But with a constantly revolving set of customers entering the confines of your cab, taxi drivers can be particularly susceptible to the spread of diseases
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3.8 Module 3 Assessment
